Outlook 2016 Could Not Synchronize Record Error -19703

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Most of the Mac users complain about error messages in Outlook for Mac. The reason for error depends on the utilities in application, settings and network. If the Outlook for Mac is not synchronized with the server then the user gets error messages. These errors can be removed manually by following some easy techniques that help in quick revival of files and resolve Outlook for Mac synchronization issue. There is also an automated method available to fix the Outlook for Mac errors by using OLM Repair Tool.

However, It is advised to be prepared with manual methods as one can easily fix the problem at an instant time. Also, learning methods to fix Outlook for Mac errors prevent from spending money on Mac Recovery Software. Here are the methods by which OLM files can be repaired and recovered easily. Check out the causes and how to resolve them.

Causes of Outlook for Mac Error

  • Error message: Cannot Find [Path name]OLM.DLL. This message is encountered when the file is moved or deleted.
  • Error Message: Application failed to start as OLM.DLL is not found
  • Outlook Error Code 17199

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Each error code also shows a detailed message which makes it easy to solve the problem

  • Not able to locate the file
  • Action cannot be processed
  • Access denied- can’t access email messages in Outlook

Here are the methods which help in resolving general error methods

Record

Update Outlook for Mac

The first and the foremost step to resolve any problem is to check for updates. If the application is not updated then it becomes incompatible with other utilities which result in an error. To update Outlook for Mac follow the below-given steps

  • Open Outlook and then go to settings
  • Check if there is any update available
  • If yes, then download the update and install them
  • Restart Outlook and the problem will be resolved.

This method will work out best if a user is facing ‘Outlook Opens and then Closes Automatically’ error.

Resolving ‘Outlook for Mac Synchronization Problem’

When the server and application cannot synchronize with each other then, the files will not be available in the application and it will halt the usage of Outlook for Mac. To, resolve this synchronize the OLM with the server or reset it.

  • Start the Outlook for Mac application (if it is possible to open)
  • Go to Menu, then select preferences and click on Sync Services
  • Uncheck all boxes and Restart Outlook in Mac
  • Reset the sync preferences to Fix Outlook synchronization problem

Use Microsoft Database Utility

The database utility is an application which gets installed when the Outlook for Mac is installed in the system. This tool can fix minor errors and repair OLM files easily.

  • Go to drive where Outlook for Mac is installed
  • Browse the location as Applications/ Microsoft Office 2011/ Office and then locate Microsoft Database Utility
  • Launch the tool and select the option to scan
  • Microsoft Database Utility will scan and repair the minor bugs/ corrupt OLM files
  • Restart Outlook to see the problem is resolved

Clear Cache in Outlook for Mac

When synchronization between server and Outlook for Mac is interrupted due to network connection, power failure and other reason, the cache has incomplete files which result in an error. So, clear the cache to resolve the error

  • Close the Outlook and other applications using it
  • Go to Applications, Utilities and then Open Activity Monitor
  • Type Sync to and quit all the actions and processes. After that close the Activity Monitor
  • Browse to Home/ Library/ Application Support and launch Open SyncServices
  • Delete files and move to trash, then restart the application and turn on Sync Services.
  • The cache will be cleared and Outlook will start with fresh settings

By the above methods, you can fix the Outlook for Mac error messages and resolve synchronization problems.

Outlook 2016 Could Not Synchronize Record Error -19703

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Users can share calendars, notes, send/ receive emails on Outlook for Mac the same as MS Outlook. To update the files in OST and PST outlook perform synchronization but some users complain of Outlook for Mac error ‘Microsoft Sync Services has encountered a problem and needs to close’.We are sorry for the inconvenience’. To fix this error it is advised to clear the Outlook Mac cache.

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Automatic Solution

The main causes of Outlook Mac sync problem with Mac are

    • Synchronizations preferences settings are not properly configured
    • Outlook for Mac sync cache has not been cleared

These could be the two reasons causing the error, solving these problems will fix the Outlook for Mac Sync Error

Methods to Solve ‘Outlook for Mac Sync’ Issue

Follow the steps mentioned below to solve Outlook 2016 Mac Sync problem

Disable Sync Services Preferences

Outlook 2016 Could Not Synchronize Record Error -19703 Windows 10

    • Start Outlook in your system (if it opens)
    • Click on Preferences in the Outlook menu
    • Under the Other options select Sync Services
    • Uncheck all the boxes and close Outlook
    • Restart Outlook and check the error is solved or not

This will disable the sync services, if the error is resolved it means the sync preferences are corrupted and needs to be reset. To reset Outlook for Mac sync problems check the steps mentioned below:

Force Quit Outlook

Outlook 2016 could not synchronize record error -19703 -
    • Click on the Apple menu
Outlook 2016 Could Not Synchronize Record Error -19703
    • A dialog box with all the active/ running applications will appear
    • Select all the applications except Finder
    • Now click on the ‘Force Quit’ button
  • Before quitting any application, back up all items, Outlook identities for later use

Take Backup of Outlook Identities

    • Click on Go menu and then Home
    • Select Documents and open Microsoft User Data
    • Press the control key, and then click Office 2011 identities
    • Select Copy ‘Office 2011 Identities’ and close all windows
    • Go to desktop, press the control key and then click on Paste

Outlook 2016 Could Not Synchronize Record Error -19703 -

How to Reset Microsoft Sync Services in Outlook for Mac

    • Click on Go menu and hold the OPTION Key to Open Library
    • Go to Preferences and delete com.microsoft.Outlook.SyncServicesPreferences.plist, com.microsoft.Outlook.SyncServices.plist, OfficeSync Prefs
    • Go to Application Support, then Microsoft and Office 2011
    • Move OfficeSync Prefs to the trash folder
    • Now restart the system and open Outlook
    • Go to Preferences>> Other and select Sync Services
    • Now check all the items to sync
    • Close Outlook and Open again

Clear Outlook for Mac Sync Services Cache

    • First Disable Sync services and close all applications
    • On the Go, enu click on Applications>> Utilities and then open Activity Monitor
    • Type Syncto in the er box
    • Quit all the processes found in the
    • When the task gets completes close Activity Monitor
    • Go to Home and then click /Library/Application Support/,
    • Open SyncServices and move all the files to the h
  • Restart all applications and turn on sync services

This will remove the Outlook for Mac Sync Error. You can try any of the above methods as per the system and error encountered. But always back up files before starting any process. These manual steps will remove the Microsoft Sync problem in Outlook for Mac.

Also Read:How To Remove Outlook for Mac 150 Error